Banenmarkt

PURPOSE

• Subject Matter Expert - Business Acumen
• Participation in Strategic and tactical projects. May act as Business Work stream leader
• Participation & Leadership in best practices analysis, business scope definition, business requirement, testing and implementation
• Responsible for tactical/change projects, contribute in strategic project
• Best practices analysis / implementation
• Provide support  & guidance to the production team, elaborate with them change process
• Develop expertise and coach junior SMEs.

PRIMARY RESPONSIBILITIES

SECTION 1 - Operational Excellence

• Support integration and change projects requiring application and Fund Taxes business knowledge
• Business Enhancement owner on Fund Taxes given applications. Propose initiatives and enhancements priorities.
• Responsible for ensuring the efficiency and effectiveness of the support to both Operations and Projects as Subject Matter Expert
• Validating the planning and action plan (made with PMs) for the Fund Taxes resources of an initiative as well as the needed capacities to meet this plan
• Contribute when necessary in client service and sales opportunities as required
• Establish an environment of continuous improvement and change management that assesses workflows, processes and systems evolution on an ongoing basis, ensuring maximum efficiency and quality for the end user
• Participate from the initial stage and as a business senior expert in the scope and priorities definitions for a project. Provide expertise support for the business requirements; participate in the testing and implementation of required developments.
• Continuously identify opportunities to enhance our service and value proposition for clients
• Actively support global operating model for activities under responsibilities
• Propose clear quality and performance indicators related to the activity

SECTION 2 - Relationship and Communication

• Responsible for the efficiency of the communication channel between Fund Taxes daily operations and the analysts related to system support, the IT, and the project managers.
• Provide Support to the Fund Taxes Management through regular and ad hoc communication
• Ensure collaborative relationship across jurisdictional, functional and cultural boundaries
• Organize regular process and system review within the team, aim for constant improvement and optimization

SECTION 3 -  Managerial Excellence

• Ensure the efficiency coordination of the allocated resources
• Ensure business stakeholders understand change in processes & systems
• Ensure at any steps to provide clear and concise business supporting documentation to the decision makers
• Accept and successfully execute change while supporting employees through the processes being accountable of the smooth introduction of processes/enhancements  into the live/production environments
• Identify and share development and training needs in collaboration with the Fund Taxes Managers
• Build on the knowledge and skills of the team by communicating/training efficiently on new processes, enhancements, developments, systems
• Ensure systematic efficient orientation around Development Costs Vs Savings or Quality improvement
• Ensure systematic self assessment of the development requests as System and/or Business expert

SECTION 4 -Change Leadership

• Drives to Succeed: Results oriented / Client Focused / Competitive
• Leads with integrity: Trusted / Share information / Accountability
• Shapes the future: Innovative and strategic / Change agent / Entrepreneurial
• Develops others: Coaches for High Performance / Builds future capabilities / Team development

AUTHORITIES, IMPACT, RISK

General

• Operating system/application is part of a platform deployed globally. This  function has an impact on multiple locations and multiple clients
• Responsible for design of the business requirement documentation and the review/challenge / test of the proposed related IT solution
• Responsible for the support of daily operations as System and/or Business senior expert for activities under responsibilities

Participation Rights

• Design / Control & Propose for validation the scope and business requirement documentation and the review / challenge / test of the proposed related IT solution
• Participation in the Operational teams Training related to System Enhancements/Developments

Accountabilities

• Accountable for the efficiency of proposed solutions related to each Project / System Enhancement
• Accountable to ensure adequate management/communication around process interdependencies and relationship between multiple stakeholders and locations

KEY RELATIONSHIPS     

• Shared Services Managers
• IT Support & Development
• Data Vendors/Providers under the authority of the Data Vendor Manager
• OCEPS Business analysts and Project managers
• Local & regional operations line staff

 Position Competencies/Requirements/Experience 

• Shape the future / Creative Mindset
• Extensive knowledge of cross location Systems & IT environment
• Extensive knowledge of cross location Fund Taxes operations environment
• Good knowledge of others operations areas
• Sound financial industry knowledge
• Demonstrated organizational skills with a minimum 6 years proven track record in operations professionals
• Superior interpersonal and networking skills with a demonstrated ability to work collaboratively across jurisdictional, functional and cultural boundaries
• Demonstrated ability to solve problems and implement superior solutions
• Superior communication, presentation
• Demonstrated ability to lead change, initiatives and projects
• Track record of developing and implementing innovation and change
• Superior/Relevant Educational Background (IT/Finance)
• Mandatory English and German Languages (Written/Oral) proficiency, French is a plus

Working Conditions

• Able to work under pressure
• Able to work independently
• Ability to solve problem in an effective manner